CaseTrust for Education
The Marketing Institute of Singapore unequivocally supports the Consumer Association of Singapore's (CASE) transparency guidelines and policies to demonstrate fairness in all dealings with all our students. We are committed to adhere with full integrity in all matters, including issues related to course entry pre-requisites, course details, enrolment information, student contracts, refund of course fees, as well as transfer and withdrawal regulations.
Hence, it is mandatory that all students, or legal guardians if the student is under the age of 21, must sign the CASE Standard Student Contract with the institute prior to the enrolment of each programme.
To view more information on CaseTrust for Education, click here .
To view the sample student contracts, please click the following:
The institute places student welfare as one of its primary foci as a not-for-profit professional institute. In line with this, the institute is totally committed to live to the fullest its obligations under the declared value proposition and code of ethics. These statements cover our dedication to quality learning delivery, quality learning support, pastoral care and welfare for each student.
To view the institute's value proposition, click here .
Also, every student's feedback on service and course matters is important to help the institute to improve and accomplish its obligations to the students. We view all feedback, both negative and positive ones, as building blocks to help us on our journey to service and education excellence.
To view the institute's grievance resolution process, click here .
Marketing Institute of Singapore is also committed to adhere with full integrity the announced Marketing Institute of Singapore Refund Policy that is communicated in its student contract, student handbook, website, amongst others.
To view the Marketing Institute of Singapore Refund Policy, click here .
The institute shall also be committed and undertake to observe its Confidentiality Policy regarding student personal information with declarations in our communication material as well as through our Employee Confidentiality Undertaking.
To view the institute's Confidentiality Policy, click here .
Student Protection Scheme
The Marketing Institute of Singapore has introduced, on 1 December 2004, the CASE-endorsed Student Protection Scheme and has opted for the Student Tuition Fees Insurance. Through this scheme, applicants and students' paid fees are protected in accordance with a NTUC Income Master Insurance Policy, CASE-recommended student contract and the Marketing Institute of Singapore Refund Policy.
CaseTrust for Education stipulates that it is compulsory for all international students to enter into the Student Protection Scheme. Local students may also exercise the option to take up the insurance scheme.
To view the Master Insurance Policy, click here .
President's Declaration
In accordance with CASE's guidelines, I declare the following:
- MIS lecturer to student ratios are:
- English Language Courses: 1 to 20
- MIS and partner Universities academic courses: 1 to 40 (average)
- The capacity of the school in MIS is 643 per session or a total 1286 international students.
- 16 classrooms with size ranging from 16 to 90 seating capacity.
- MIS has 6 full-time English teachers and 3 full-time academic heads.
Mr. Lee Cheok Yew
President
Marketing Institute of Singapore |