Marketing Institute of Singapore Training Centre (MIS Training Centre) approaches student grievance resolution according to the following guidelines:

  • the resolution of student grievances will be handled informally where possible and always documented;
  • grievances will be resolved expeditiously and with due regard for confidentiality;
  • grievances will be regarded by staff as valuable input to the continuous improvement of programs, policies, procedures and services;
  • grievance procedures and the support available to students will be widely publicised to facilitate access to the grievance resolution process;

For details of the student grievance resolution policy, please click here