Marketing Institute of Singapore Business School (MIS Business School) approaches student grievance resolution according to the following guidelines:
- the resolution of student grievances will be handled informally where possible and always documented;
- grievances will be resolved expeditiously and with due regard for confidentiality;
- grievances will be regarded by staff as valuable input to the continuous improvement of programs, policies, procedures and services;
- grievance procedures and the support available to students will be widely publicised to facilitate access to the grievance resolution process;
For details of the student grievance resolution policy, please click here