1. Achieve an overall student satisfaction rating of at least 3.85 out of 5.
  2. Achieve a lecturer rating of at least 4.0 out of 5.
  3. Release of Final Exam Results within:
    • Four (4) weeks, after the last paper of the Final Examinations for proprietary programmes
    • Four (4) weeks after the Exam Board meeting for partner university programmes
  4. Process Refund Requests within 7 days upon receipt of written request.
  5. Resolve all complaints /disputes within 21 working days using the closed loop feedback and complaint management system.